On Thursday 29 January we held our annual New Year kick-off in Sydney with our guest of honour, Shail Singh, lead ombudsman, investments and advice, at the Australian Financial Complaints Authority. We are grateful to Shail for stepping in to speak about AFCA’s priorities for the year ahead.
It was our nineteenth annual new year kick-off, with previous guests of honour including government ministers, opposition spokespeople, and heads of Australian financial associations, institutions and industry bodies.